Learn how you can implement evidence-based decision-making and management practices in your organization.
According to Gallup, hiring bad managers causes employees to disengage from their work to the tune of $450,000,000 in lost productivity and profits each year, and businesses generally select the wrong candidate to lead 82% of the time. That means your business is very likely to lose profits by selecting a bad manager unless you […]
The scientific method and system design process are both geek tools for creating and innovating reliable (and frequently marketable) solutions to many commercial and operational problems, including those challenges associated with successfully acquiring, building, and maintaining relationships with customers, patients, employees, etc. We argue that both of these geek tools should be liberally used to […]
Even valet parking attendants save lives. While providing customer service training to the support staff at a large hospital, I noticed a valet who went out of his way to smile, greet, and hold doors open for every person he saw. Through spring storms and triple digit heatwaves, he was always kind and attentive. Realizing […]