Compassion is about having the courage to learn to understand others’ feelings, whether you agree with those feelings or not. Feelings are simple emotional reactions to a real physical situation that tell us when something probably deserves a second, closer look. They tell us there might be a problem and that we should begin a […]
National Security Institute cited “careless and frustrated employees” as the number one social media risk facing companies today.
Ray is viewed by many outsiders to his organization as an ideal leader. He is technically competent, avuncular, ambitious, enthusiastic, sociable, and decisive. Ray has a reputation of having good intentions and a resume indicating many desirable leadership characteristics. Even Ray’s subordinates and colleagues like him. The problem is they hate his leadership. . . […]
Employee engagement is a trendy concept at the moment, but what exactly is it? You hear about it on the radio, read about it in magazine and newspaper articles, and management talks about whether their employees are engaged, but why? First, what is employee engagement? The definitions vary somewhat, but essentially, an engaged employee is […]
Your team will have conflicts. Conflicts if handled properly will give your team new insights; if handled improperly could lead to a poor decision. This blog will address conflict due to differences in mental models, values, approaches and culture. Before getting started, I am making two assumptions. First, your team meets Dr. Eduardo Salas’ definition […]